Do you have a passion for delivering exceptional customer experiences? A leading premium automotive company is looking for a Finnish- and English-speaking Customer Advocate to drive customer satisfaction and loyalty across Finland and the Baltic countries. If you’re ready to take on an exciting challenge in a fast-paced environment, this could be the perfect opportunity for you!

What awaits you?
As a Customer Advocate, you’ll play a key role in shaping the client's customer experience strategy. You’ll work closely with and visit dealers across Finland and the Baltic countries, leading and coordinating the CX bonus program, sharing valuable customer feedback, and supporting field teams, retail partners, and other essential stakeholders in implementing best practices. Tracking key customer metrics like NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score), proposing improvements, and running impactful CX workshops will be part of your day-to-day responsibilities.

Additionally, you’ll be involved with the Business Development Center (BDC), communicating directly with customers via phone and email to gain deeper insights into the buying process and customer needs.

Main responsibilities include:
• Leading and coordinating the CX bonus program, ensuring it aligns with business goals.
• Sharing customer feedback and translating it into actionable plans for internal teams.
• Collaborating with field teams and retail partners to implement and improve CX practices.
• Proposing solutions to optimize processes and drive operational efficiency.
• Reporting and presenting customer experience KPIs, ensuring the client stays ahead of customer expectations.
• Plan and deliver engaging CX workshops for internal teams and external partners.
• Handling incoming customer inquiries, delivering premium-quality service in Finnish.

What should you bring along?
We’re looking for someone proactive, analytical, and driven to make an impact. You’ll be self-motivated and comfortable managing projects independently, taking full ownership from start to finish.

A sharp eye for detail, a passion for customer service, and a strategic mindset are key to succeeding in this role. You’ll enjoy collaborating with others and making data-driven decisions that enhance customer satisfaction and operational efficiency.

To succeed in this role, we believe you are:
• Knowledgeable about the local automotive market and dealer network.
• Strong in both analytical thinking and communication skills.
• Experienced with Microsoft Office and familiar with customer feedback tools like Qualtrics.
• Holding a University/Bachelor’s degree (preferred).
• Fluent in Finnish and English; additional Nordic language skills are a plus.

What can you look forward to?
This role offers a unique opportunity to work with an innovative company and make a real difference in customer experience management. You’ll collaborate with a passionate, dedicated team across the Baltics and beyond, contributing to a culture of excellence in customer service. Get ready for a role where your efforts matter and no two days are the same.

How to apply
The position is a long-term, full-time position starting immediately or as agreed. You will be employed as a consultant through Hammer & Hanborg byJurek.

The assignment begins as soon as possible. The role is based at the client’s office in Silverdal, Sollentuna, and working in a hybrid setup is possible.

Please submit your application as soon as possible, as interviews are conducted continuously. If you have any questions, please contact Erik Värendh at erik.varendh@hammerhanborg.com.

At Hammer & Hanborg we make a difference between being competent and being the right person for a job. Competence is much more than a CV and we always match candidates based on potential, values and motivation. We think it’s important that it’s fun to work and we believe in collaboration based on trust and mutual respect. We strive to always encourage and challenge both ourselves and our clients to have the courage to develop and make change happen. We believe that Diversity and Inclusion are strengths and welcome all applicants. Together we create future professional life. You are welcome to join us.  Please read more: hammerhanborg.com 

Hammer & Hanborg by Jurek is a member of Diversity Charter Sweden who works for a world where different ideas, knowledge, experiences, and competence count, where difference is a resource.